Last week we were pleasantly surprised to receive a Feefo Gold Trusted Service Award for our online reviews on the platform. I’m thrilled that we’ve been awarded this from Feefo because it’s based on feedback from our customers, ultimately, keeping them happy is why we do what we do every day. The award also recognises just how hard our staff have worked in these challenging times. We’re fully committed to providing a high-quality service to the games industry, by listening, understanding, and supporting to all our customers. This award is a big pat on the back for the team, and they deserve it!
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service. Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2021 and December 31st 2022, with a Feefo service rating of between 4.5 and 4.9.
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.