French Customer Service Agent – Console and PC Games – East Midlands – 6 Month Contract

Are you a results driven, passionate individual with love for both gaming and customer support? If so, my Client, a AAA Game Studio, may be interested in speaking with you!

The studio is looking for a Customer Service Agent, with fluently in French, to demonstrate an understanding of the need for constant review of policies and procedures, fine-tuning and consistency.

Responsibilities:

• Report directly to the Customer Services Manager to ensure transparent communication
• Develop and assist the building of the customer services team to keep up with the growth of the company
• Prepare and deliver training and presentations by creating guides and training documentation to result in up-to-date industry knowledge and skills
• Conduct quality checks on agents and assist in Terms of Service violation investigations

There is also a possibility that you may be required to occasionally travel internationally to train external teams.

Requirements:

• Fluent spoken and written French as well as excellent English
• Extensive training/educational experience within a Customer Service role
• Ability to inspire others with an upbeat approach to take direction
• Comfortable working with diverse teams (including remote teams) and personalities
• Self-starter, capable of working without supervision
• Superb communications and presentation skills
• Excellent working knowledge of Microsoft Windows/Office and presentation software

Advantages:

• Previous Terms of Service/EULA Enforcement roles
• Experience with Zendesk or similar Customer Support Helpdesk software
• Significant interest in PC and Xbox gaming
• Capable of occasional domestic and international travel

This is a great opportunity for someone to work for a leading Game Development Studio. The Studio offers a fun, exciting and challenging environment to work with well-known titles.

Please note: this studio is based in a location that doesn’t have any public transport routes. Therefore, a candidate with their own transport will be best suited to this role.

The successful candidate will receive a competitive salary dependant on their skills and experience.

To apply or for further information about the role please contact Emma on +44 (0) 1206214415 or mail a copy of your CV to officemanager@opmjobs.com

Tagged as: Customer Support