Sorry! This job has been filled, so can no longer accept applications.

French Customer Service Agent – Console and PC Games – East Midlands – 6 Month Contract

Location: East Midlands Salary: Negotiable

Job ID: # Posted: 6 years ago

Rare

Are you a results driven, passionate individual with love for both gaming and customer support? If so, my Client, a AAA Game Studio, may be interested in speaking with you!

The studio is looking for a Customer Service Agent, with fluently in French, to demonstrate an understanding of the need for constant review of policies and procedures, fine-tuning and consistency.

Responsibilities:

  • Report directly to the Customer Services Manager to ensure transparent communication
  • Develop and assist the building of the customer services team to keep up with the growth of the company
  • Prepare and deliver training and presentations by creating guides and training documentation to result in up-to-date industry knowledge and skills
  • Conduct quality checks on agents and assist in Terms of Service violation investigations

There is also a possibility that you may be required to occasionally travel internationally to train external teams.

Requirements:

  • Fluent spoken and written French as well as excellent English
  • Extensive training/educational experience within a Customer Service role
  • Ability to inspire others with an upbeat approach to take direction
  • Comfortable working with diverse teams (including remote teams) and personalities
  • Self-starter, capable of working without supervision
  • Superb communications and presentation skills
  • Excellent working knowledge of Microsoft Windows/Office and presentation software

Advantages:

  • Previous Terms of Service/EULA Enforcement roles
  • Experience with Zendesk or similar Customer Support Helpdesk software
  • Significant interest in PC and Xbox gaming
  • Capable of occasional domestic and international travel

This is a great opportunity for someone to work for a leading Game Development Studio. The Studio offers a fun, exciting and challenging environment to work with well-known titles.

Please note: this studio is based in a location that doesn’t have any public transport routes. Therefore, a candidate with their own transport will be best suited to this role.

The successful candidate will receive a competitive salary dependant on their skills and experience.

To apply or for further information about the role please contact Emma on +44 (0) 1206214415 or mail a copy of your CV to officemanager@opmjobs.com

Tagged as: Customer Support

Tags: Customer Support Categories: Community Management , Test & Translate

mm

Emma Myall

Recruitment Consultant

See Emma's jobs

Mental Health Resources for the Games Industry

Mental health is an issue that runs very close to our hearts at OPM, so we’ve decided to compile a…

Read more

MCV / Develop’s 30 Under 30 2022

We’re proud to be partnering with MCV/Develop to bring you the 2022 30 Under 30 – this time with a…

Read more

gamescom 2022

OPM are finally heading back to Germany to attend gamescom 2022! Kim, Hannah and Jon will be arriving in Cologne…

Read more

Copyright © 2022 OPMjobs Ltd. 408 Wellington House, 90-92 Butt Rd, Colchester, CO3 3DA, United Kingdom