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Community Manager – Mobile Games – London

Location: London, United Kingdom Salary: Negotiable

Job ID: #23073 Posted: 7 months ago

This vacancy may offer a work-from-home start until it’s safe to work in-house or relocate to the location.

As a vital member of the Brand and Content Marketing team, the Community Manager will join a dynamic and fast-paced environment and will define and deliver strategies that drive the growth, engagement and positive sentiment of Hutch’s game communities.


Your Responsibilities:

•          Grow and nurture the community for one of our FTP mobile racing titles.

•          Execute the player community strategy and work with the Head of Social to develop this.

•          Take responsibility for communication via all community-channels (boards, Social Media, blogs) and keep players up to date.

•          Write engaging copy and generate great content ideas and social campaigns /calendars tailored for each channel, working collaboratively with game teams and the Head of Social.

•          Proactively seek dialogue with our players, inform, listen, prepare the community’s feedback and deliver input to the game and marketing creative key stakeholders.

•          Run the in-game and web forums, establishing an efficient and scalable strategy for moderation to ensure our communities are friendly and collaborative.

•          Be the bond between the game team and players and work closely with key stakeholders to help develop new game features that are designed around the community’s preferences and play-patterns.

•          Execute strategic communications and delivery of (live) production initiatives to drive community engagement (see Hutch TV, live-streaming, events, contests, surveys, etc).

•          Own regular reporting of the impact of key releases and other initiatives on community sentiment.

•          Support player research initiatives providing insights from within the game communities.


Your Skills & Experience:

•          Ideally, you will have a love for games, cars and motorsport.

•          Highly self-motivated.   

•          A knowledge of our competitor’s community initiatives and the desire/ capability to take Hutch to the next level.

•          Advanced knowledge of Social Media platforms and tools (inc. services such as, as well as good skills in creating social media content.

•          An understanding of statistics and key KPI measurements relevant for community management and social media.

•          A diplomatic and professional approach, able to gather and share information in an energetic and inclusive manner, while dealing effectively with challenging situations.

•          Excellent written and verbal communications skills.

•          Strong problem solving and organisation skills.

•          Educated to degree level or equivalent, preferably in Communications, Media or Marketing.

•          Experience with an established games company is ideal but we’d also be interested if you’ve got a proven track record outside of the games industry.


Tagged as: Community

Tags: Community Categories: Commercial , Community Management


Ben Oughton

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