Community Manager – F2P Mobile Games – Spain

My client are a world leader in mobile games with a proven track record of producing top ranking titles on iOS and Android. They are currently looking for an experienced Community Manger to help to create, grow and lead the social media presence of their games on a worldwide scale. As their Community Manager, you would have the unique opportunity to have a great impact on the games by growing the community, organising events for the players and being the conduit that channels player feedback directly to the game developers. You would act as the voice of the players and help to guide development with their feedback and suggestions.

Key Responsibilities;  

• Establish and develop a strategy aligned with other departments

· Represent games across all social media channels

· Manage and produce entertaining and engaging content for multiple social media channels (e.g. Facebook, YouTube, Twitter, Instagram, Forums etc)

· Interact with players to obtain their feedback and to enhance their engagement with the game

· Build close relationships with top influencers (fans forums, unofficial FB pages etc), elite fans, and users in order to maintain a positive community reputation, get relevant feedback and convey messages to all available channels

· Create engagement opportunities at in-person and online events

· Provide regular and actionable feedback to game teams on the community's sentiment, concerns and suggestions for game improvement

· Track and analyse player conversations and trends for unique engagement or content opportunities

· Work with the game team to create and maintain a VIP community to ensure regular feedback from this important user group

· Stay up-to-date with developments in Social Media and make recommendations on new community management tactics

• Analyse, report and present regularly on the community KPIs as well as your strategy and plans for enhancing and engaging the Community to the wider game teams

You will need to be able to:

• Communicate to a high standard both internally and externally

· Prioritise – help the Game Teams to understand the most important feature or issue that the players are looking for that they should implement in the next version

· Make and maintain meaningful relationships with players and top influencers from around the world.

Requirements:

• Proven ability to grow an online community. You must have experience creating and growing an online community in the past and will be able to point to specific experiences where you have improved your product using feedback from customers.

· Understanding of the free to play environment

· Analytical and investigative skills to get to the bottom of customer comments, and to be able to follow up appropriately and prioritise request for the team

· Rigorous and detail oriented

· Proven creative skills for coming up with new ideas for engaging with the community

· Problem solver, practical, proactive and smart

· Good communication skills

· Experience within in a gaming company

· Native/High competency in written and spoken English

• Fluency in other languages is a plus

Tagged as: Community