Job ID: #37622
PlayStation/Sony Computer Entertainment Europe
Reporting into the Global Account Director, the Account Manager will work across our client and the Partners business teams to define and deliver agreed commercial and strategic objectives in the territory, and globally as required. Partner satisfaction is key, and as a primary point of contact for Partners regional teams, the Account Manager will nurture a trusted and preferred partner relationship between our client and the Partner. Working with Partner Operations the Account Manager will ensure a smooth process for publishing the Partners content, and be the first point of escalation for multiple teams internally and externally, with the ability to understand and find resolution for all issues that may impact the Partners business with our client.
Experience and Qualifications:
Bachelor degree in Business or Marketing, or commensurate relevant experience.
8 -10 years in external partner facing position (e.g. sales, account management, business partner relations).
Experience working with and selling to large, complex global organisations with highly matrixed teams.
Communication, presentation and relationship management skills at all levels.
Negotiation and facilitation skills.
Extensive games development and publishing experience, or comparable media / entertainment / technology industries.
Regional market expertise.
Examples of Daily Tasks and Responsibilities:
Own the day to day business activity and overall health of the Partner, being the primary point of contact for the Partner and our clients internal departments for business queries, and first point of escalation for content pipeline and other operational or technical situations that have business impact.
Own and practically implement agreed Joint Business Plan initiatives and Commercial Activity with the Partner. First point of contact for Partner and our clients internal teams for execution of related activities.
Ensure internal teams aligned to deliver and support key content and initiatives.
Identify and execute upon local activities with partner content. Align with global account team to ensure regional activations match global objectives, and there are consistent communications and service to the Partner. Where there are regional variances, ensure these are identified and understood by all stakeholders.
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